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If you're having problems logging in, the best place to turn for help is
our Logging On FAQ. If the FAQs don't help, here's some further information that may help solve
your problem:
URL Issues
Occassionally, login problems are caused by members using old URLs to access
Forums. Use http://forums.delphiforums.com/my-forums
to reach your My Forums page instead of bookmarking
a specific forum. You can then reach your
favorite forums from My Forums.
Password Issues
If you are having trouble logging in, you may have
requested a new password, or been advised to request one. You may
receive a message like this from Delphi:
"You recently requested a new password for
your Delphi Forums membername.
Your current password will remain
active until you use the new one
." The new password will be
sent to you via email, try logging in with the new password. Be sure
to type the new password exactly as it appears in this message, with
no spaces. You can also consider using the 'Save Password' option that
you see on the login screen, so that you won't need to type it in each time.
If you still experience trouble logging on, try typing your Email
Address instead of your membername
Cookie Issues
Cookies must be enabled in your browser in order to log in to Delphi, and
be sure that you are not blocking cookies with any ad-blocking software. NOTE:
If you recently installed Windows XP, you will have to adjust its handling
of cookies.
If you enable cookies and are still unable to log in, perhaps something
happened to cause a problem with your login cookie. We suggest your
cookies and trying again. To delete cookies in Internet Explorer, go to
Tools > Internet Options... and click on the Delete Cookies button.
Note that this will delete all cookies stored on your system for other
sites as well.
Browser Issues
If you aren't using the latest version of your preferred browser, try
upgrading. Here are some links that will help you find the latest version
of your browser of choice:
We also suggest using a non-customized browser - in other words, don't use
AOL or Earthlink's customized browser; launch a separate version of
Internet Explorer.
Still having problems logging in?
If you are still unable to access Delphi Forums after taking the steps
above, please tell us exactly what is happening, including the following
information:
- Your membername and email address
- The type and version of Web browser you're using
- The exact wording of any error messages that you encounter
- The full URL that appears when you get the error
- Do you get the 'membername/password combination invalid?' popup as if
you had typed-in the wrong password?
- Do you just get the login page redisplayed after clicking 'Login?'
- Do you get the new member registration screen?
Send this information to us at memberservice@delphiforums.com
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